All Articles/Alerts & Notifications

Setting Up Your First Alert Rule

Create an alert that notifies you when something goes wrong.


Creating an Alert

  1. Navigate to Alerts in the sidebar.
  2. Click Create Alert.
  3. Configure:
    • Name — descriptive name (e.g., "Payment Errors Spike")
    • Condition — what triggers the alert (see below)
    • Threshold — the value that triggers it
    • Time window — the period to evaluate
    • Notification channels — where to send the alert

Alert Conditions

ConditionTriggers When
Error SpikeError count exceeds threshold in time window
Error RateError percentage exceeds threshold
Log ContainsLogs matching a pattern exceed threshold
New ErrorA new error type is detected
5xx SpikeServer error status codes exceed threshold
No LogsNo logs received for a specified period

Example: Payment Error Alert

  • Name: Payment Errors > 5 in 5 min
  • Condition: Error Spike
  • Threshold: 5 errors
  • Time window: 5 minutes
  • Service filter: payment-service
  • Channels: Email to oncall@company.com

Testing Your Alert

Before saving, click Preview to see if this alert would have fired against your historical data. This helps you tune the threshold to avoid false positives.